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Buy Now Terms & Conditions

Last updated: July 2026

1. Overview

These terms and conditions ("Buy Now Terms") govern the purchase of artworks and objects listed on the Colnaghi online shop at colnaghi.com/shop. By placing an order through the Buy Now facility, you agree to be bound by these terms.

Colnaghi Ltd ("Colnaghi", "we", "us") is registered in England and Wales. Our registered office is at 26 Bury Street, London SW1Y 6AL.

2. Purchase Process

When you place an order through our Buy Now facility, the following process applies:

  1. Order Received: Your order is submitted and your card details are securely registered for verification purposes. No payment is taken at this stage.
  2. Order Review: Our team reviews your order to confirm availability, condition, and shipping requirements. This review is typically completed within 3 working days.
  3. Order Approved: Once approved, we will confirm final pricing including shipping costs, duties, and any applicable taxes. An official invoice will be issued.
  4. Payment Requested: Payment is requested following approval and confirmation of final costs. We may charge the registered card or provide bank transfer details as appropriate.
  5. Shipping: The work is carefully packed and shipped once payment is received and confirmed.

3. Pricing & Currency

All prices are listed in British Pounds Sterling (GBP). Indicative prices in EUR and USD may be displayed for convenience but are based on approximate exchange rates and are not binding.

The final purchase price will be confirmed in GBP on the official invoice issued by Colnaghi. Prices displayed on the website do not include shipping, import duties, or taxes, which will be confirmed separately.

4. Payment

We accept the following payment methods:

  • Credit/Debit card (Visa, Mastercard)
  • Bank transfer (GBP, EUR, USD)

American Express is not accepted. At checkout, your card details are securely registered via Stripe for identity verification purposes only. No charge is made at the point of checkout. Payment is confirmed and processed only after your order has been reviewed and approved by our team.

5. Shipping & Delivery

All works offered through the Buy Now facility ship from London, United Kingdom. Complimentary shipping is available for deliveries within the UK.

International shipping costs are calculated individually based on destination, packaging requirements, and courier selection. These costs will be confirmed by our team following order review and included on the official invoice.

All shipments are fully insured. Estimated delivery times will be communicated when shipping details are confirmed. Colnaghi is not responsible for delays caused by customs clearance or third-party carriers.

6. Import Duties & Taxes

Import duties and taxes are not included in the listed price and are not calculated at checkout. These charges vary by destination and will be confirmed by our team as part of the order review process.

The buyer is responsible for any import duties, taxes, or customs fees applicable in their country of residence.

7. Returns & Cancellation

In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of receiving the artwork ("cooling-off period").

To request a return, please contact our team at ecommerce@colnaghi.com within the 14-day period. Returned works must be:

  • In their original condition and packaging
  • Shipped at the buyer's expense using an insured and tracked service
  • Received by Colnaghi for inspection prior to any refund being issued

Refunds will be processed within 14 days of receiving and inspecting the returned work. If the work has been damaged or altered, we reserve the right to decline the return or apply a reasonable deduction.

This right does not apply to bespoke, personalised, or commissioned works.

8. Anti-Money Laundering (AML) Verification

In compliance with the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 (as amended), orders with a total value of €10,000 or above may require additional identity verification before the order can be approved.

Our team will contact you directly with details of any further documentation or information required. Orders subject to AML verification may take additional time to process.

9. Authenticity & Documentation

Every work sold through Colnaghi is accompanied by full documentation, which may include:

  • Condition Report prepared by our specialists
  • Certificate of Authenticity
  • Provenance documentation (where available)
  • Official invoice

All documentation will be made available through your Colnaghi account following purchase.

10. Liability

Colnaghi warrants that each work sold through the Buy Now facility is authentic and as described. Our liability for any defect in title or authenticity does not exceed the purchase price of the work.

We are not liable for any indirect or consequential losses arising from the purchase, including but not limited to loss of profit, loss of opportunity, or damage arising from delay.

11. Governing Law & Disputes

These terms are governed by the laws of England and Wales. Any disputes arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact

For any questions regarding these terms or your order, please contact:

Colnaghi Ltd
26 Bury Street, London SW1Y 6AL
Email: ecommerce@colnaghi.com

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